Refund policy
Effective Date: August 10, 2026
At eDUNE, we want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
Returns We accept returns within 7 days of delivery. To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase
Non-Returnable Items The following items cannot be returned:
- Items damaged due to misuse or negligence
- Items without original packaging
- Sale or clearance items
How to Initiate a Return To start a return, contact us at info@edune.store with your order number and reason for return. Our team will respond within 1-2 business days with return instructions.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.
Cash on Delivery (COD) Orders For COD orders, approved refunds will be issued via bank transfer within 5-7 business days. Please provide your bank details when contacting us.
Exchanges We only replace items if they are defective or damaged upon arrival. To request an exchange, email us at info@edune.store.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Original shipping charges are non-refundable.
Contact Us For any return or refund queries, reach us at: 📧 info@edune.store 🌐 edune.store